<%@LANGUAGE="VBSCRIPT"%> <% Dim rsAccredited Dim rsAccredited_numRows Set rsAccredited = Server.CreateObject("ADODB.Recordset") rsAccredited.ActiveConnection = MM_connAccredited_STRING rsAccredited.Source = "SELECT Course_Manufacturer FROM qsixtrain.Q6_Course_Manufacturers ORDER BY Course_Manufacturer ASC" rsAccredited.CursorType = 0 rsAccredited.CursorLocation = 2 rsAccredited.LockType = 1 rsAccredited.Open() rsAccredited_numRows = 0 %> <% Dim rsGeneric Dim rsGeneric_numRows Set rsGeneric = Server.CreateObject("ADODB.Recordset") rsGeneric.ActiveConnection = MM_connAccredited_STRING rsGeneric.Source = "SELECT Course_Technology FROM qsixtrain.Q6_Course_Technology ORDER BY Course_Technology ASC" rsGeneric.CursorType = 0 rsGeneric.CursorLocation = 2 rsGeneric.LockType = 1 rsGeneric.Open() rsGeneric_numRows = 0 %> <% Dim rsEvents Dim rsEvents_numRows Set rsEvents = Server.CreateObject("ADODB.Recordset") rsEvents.ActiveConnection = MM_connAccredited_STRING rsEvents.Source = "SELECT * FROM qsixtrain.Q6_Events ORDER BY Start_Date ASC" rsEvents.CursorType = 0 rsEvents.CursorLocation = 2 rsEvents.LockType = 1 rsEvents.Open() rsEvents_numRows = 0 %> <% Dim Repeat2__numRows Dim Repeat2__index Repeat2__numRows = -1 Repeat2__index = 0 rsGeneric_numRows = rsGeneric_numRows + Repeat2__numRows %> <% Dim Repeat3__numRows Dim Repeat3__index Repeat3__numRows = 5 Repeat3__index = 0 rsEvents_numRows = rsEvents_numRows + Repeat3__numRows %> <% Dim Repeat1__numRows Dim Repeat1__index Repeat1__numRows = -1 Repeat1__index = 0 rsAccredited_numRows = rsAccredited_numRows + Repeat1__numRows %> Q6 Training : About Q6 : News

Q6 and BTP help Telewest prepare staff for key technology change
April 2006

In common with many service providers, Telewest is currently undergoing a major change in its core technology leading to a move from providing traditional circuit switched telephony services to IP based packet switching services. Clearly any change on such a substantial scale has implications for staff and therefore Telewest asked its Managed Training Service provider Business Training Partnership (BTP) to explore the market to find a suitable provider that had the expertise to develop a series of courses that would explain to staff the reasons for the change.

BTP identified Q6 as the provider for this project due to its expertise in this area, Q6 were able to provide an overview of the new Telewest services being delivered and an understanding of how they work. It was also a requirement that staff also gained an appreciation of the reasons for organisational changes that are a consequence of the introduction of new services based on the new technologies.  

Telewest identified three tiers of technical expertise of staff; Tier 1 is identified as non-technical staff that do not use the technologies on a day-to-day basis. Tier 2 are engineers and other staff who work with the technologies on a daily basis. Tier 3 staff are those engineers who work in depth on the technologies daily and can be regarded as experts in their field. The training project was aimed at Tier 1 and 2 staff and involved the development and presentation of two courses, which were aligned with the tier method of staff grading. 

The training was designed to ensure that all staff gained an appreciation of the importance of VoIP technology, its delivery as IP Telephony (IPT) services both in technical and commercial terms and the Telewest VoIP services in particular. In addition MoIP technologies were examined in the context of new service deliveries planned later this year.

Commenting on the project Rob Ardley ,HR Director of NT & IT at Telewest said, "I am very pleased with the way in which this training exercise has proceeded. Q6/BTP have carefully developed two courses to our brief and these classes have been professionally delivered. Most importantly, feedback from delegates indicates that we have achieved our core objective of explaining the effects of technology changes in a positive and constructive manner, ensuring that our staff fully understand the benefits of the new services that we are able to deliver to our customers.

For further information call +44 (0)845 3300959 or email info@q6training.com >

News Desk

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